Symptoms
- Everything loads but nothing plays
- Menus are unresponsive
- White page after login
Likely causes
- Backend maintenance
- Corrupted profile
- Outdated app
Solutions
- 1
Check status
Look at our homepage status card before troubleshooting further.
- 2
Sign out and back in
Refreshes tokens and pulls a new channel list.
- 3
Reinstall the latest version
Solves 80% of nothing works reports.
Preventive tips
- Subscribe to our newsletter for maintenance notices
FAQ
Yes. Xuper TV is distributed as a free APK. There are no in-app subscription tiers, and the app does not ask for payment details during onboarding.
The APKs we host are scanned with VirusTotal on every release and match the developer's published SHA-256 checksums. Sideloading any APK carries some risk — only download from sources you trust.
Android 5.0 (Lollipop) or newer. For the best experience on TV boxes we recommend Android 8.0+.
There is no native iOS build. On Apple devices you can only cast from an Android or use an Apple TV bridged with AirPlay from an Android phone via mirroring apps.
Roughly every 4-6 weeks. We publish the full changelog on the Version History page as soon as each release goes live.
Yes. A VPN is not required. Some ISPs throttle streaming traffic - if you notice buffering only in the evening, a VPN can occasionally help but is not needed by default.
Related fixes
ER
Written by
Elena RojasLead Editor, Streaming Apps
Elena has covered Android streaming apps and Fire TV sideloading for eight years.